Applicable to the MANO platform (including the QuickMart service) in the Republic of Angola and the Federal Republic of Nigeria
Last updated: Aug 2026
Published by Qualimarcas, Lda. and its Nigerian affiliate [MANO Nigeria entity name] (together, “MANO”, “we”, “us”, “our”)
Welcome to MANO. These Terms and Conditions (“Terms”) govern your access to and use of the MANO mobile application and website (together, the “Platform”), through which you can order and receive delivery of food and beverages, groceries and household goods, pharmacy and over-the-counter (“OTC”) health products, and other goods and services offered by restaurants, supermarkets, pharmacies and shops (“Vendors”) and by MANO's own dark-store grocery service, QuickMart.
Please read these Terms carefully. By downloading, accessing, registering for, or otherwise using the Platform, you (“User”, “you”, “your”) confirm that you have read, understood and agree to be legally bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to these Terms, you must not access or use the Platform.
MANO operates in Angola and Nigeria. Certain provisions of these Terms apply differently depending on the country in which you place an order, as set out in Section 24 (Country-Specific Terms) and Section 25 (Governing Law and Jurisdiction). Where these Terms are made available in Portuguese for Users in Angola and in English for Users in Nigeria, and a conflict arises between versions, the version corresponding to the User's country of use shall prevail for that User.
1.1 “Platform” means the MANO mobile application, website, and any related software, tools or services made available by MANO.
1.2 “Services” means the intermediation, ordering, payment-facilitation and delivery-logistics services made available through the Platform, comprising: (a) the marketplace connecting Users to independent restaurants, supermarkets, pharmacies and shops (“Marketplace”); and (b) QuickMart, MANO's own dark-store grocery retail and delivery service.
1.3 “Vendor” means any independent restaurant, supermarket, pharmacy, shop or other merchant that lists products on the Platform for order via the Marketplace.
1.4 “Courier” or “Rider” means the independent delivery partner, whether contracted directly by MANO or by a Vendor or logistics partner, who collects and delivers orders placed through the Platform.
1.5 “Order” means a request placed by a User through the Platform for the purchase and delivery of products or items from a Vendor or from QuickMart.
1.6 “QuickMart” means MANO's dark-store operated grocery business, under which MANO (rather than a third-party Vendor) sources, stocks, sells and fulfils grocery and household products directly to Users.
1.7 “Content” means all text, images, logos, product listings, pricing, graphics and other material made available on the Platform.
2.1 The Services are available only to individuals who are at least 18 years old and who have the legal capacity to enter into binding contracts in their country of residence. By creating an account, you represent and warrant that you meet these requirements.
2.2 To place an Order, you must register an account by providing accurate information, including your full name, a valid phone number, and an email address, and by verifying your account through a one-time password (OTP) or other verification method we may implement.
2.3 You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at the contact details in Section 26 if you become aware of any unauthorised use of your account.
2.4 You agree to keep your account information accurate, complete and up to date, and you accept sole responsibility for any consequences arising from inaccurate, outdated or incomplete information.
2.5 We may request additional documentation to verify your identity at any time, and we may suspend or restrict an account while such verification is pending.
2.6 You may close your account at any time through the Platform or by contacting us. Account closure is subject to our Privacy Policy and any legal or regulatory retention requirements.
3.1 MANO operates the Platform as a technology intermediary. In respect of the Marketplace, MANO facilitates the discovery, ordering, payment and delivery of products sold by independent Vendors; MANO is not the seller of Marketplace products, is not affiliated with or a subsidiary of any Vendor, and does not itself prepare, manufacture or stock Marketplace products unless expressly stated.
3.2 In respect of QuickMart, MANO (or its affiliate) acts as the retailer: MANO sources, holds and sells the listed grocery and household products directly, and fulfils Orders from its own dark-store facilities. References to “Vendor” in these Terms do not apply to QuickMart Orders, and Section 21 sets out terms specific to QuickMart.
3.3 We do not guarantee the existence, availability, quality, safety, or legality of products listed by Vendors, and we make no warranty regarding the accuracy of a Vendor's description of its own products, preparation times, or ability to fulfil an Order. Responsibility for the preparation, quality, safety and legal compliance of Vendor products rests with the relevant Vendor.
3.4 We do not guarantee that the Platform or the Services will be uninterrupted, timely, secure or error-free, and we will not be liable for unavailability of the Platform, in whole or in part, for any period.
3.5 You are responsible for arranging your own access to the Platform (including a compatible device and internet connectivity) and for ensuring that anyone using the Platform through your account is aware of, and agrees to comply with, these Terms.
4.1 Product images and descriptions on the Platform are provided by Vendors (or, for QuickMart, sourced by MANO) and are for illustrative purposes; actual products may vary. We take reasonable steps to keep listings accurate but do not guarantee they are free of error.
4.2 The Order flow allows you to review your selected items, delivery address, delivery instructions and total price before confirming. It is your responsibility to review and correct your Order before confirming it.
4.3 Confirmation of an Order constitutes an offer by you to purchase the selected items at the displayed price. A contract for the sale of Marketplace items is formed between you and the relevant Vendor once the Vendor accepts the Order; a contract for QuickMart items is formed between you and MANO (or its retail affiliate) once the Order is confirmed. MANO facilitates and, where applicable, collects payment on behalf of Vendors as a payment collection agent.
4.4 Once a Vendor has accepted an Order or a Courier has been dispatched, the Order generally cannot be cancelled. Where cancellation before acceptance is possible, this will be indicated on the Platform.
4.5 If a Vendor is unable to fulfil part or all of an Order (for example, due to an out-of-stock item), we will notify you through the Platform and, where applicable, process a partial refund for the affected item(s) in accordance with Section 6.
5.1 Prices displayed for products are set by the relevant Vendor (or by MANO for QuickMart items) and are shown in the local currency of the country in which you are ordering — Kwanza (Kz) in Angola and Naira (₦) in Nigeria — inclusive of applicable taxes unless stated otherwise.
5.2 In addition to the product price, your total may include a delivery fee, a service fee, and, where applicable, a small-order fee. These are disclosed to you at checkout before you confirm the Order.
5.3 Delivery fees may vary based on distance, demand, time of day, weather and other operational factors, and may be adjusted from time to time. Any change to the total price after you have added items to your cart will be shown to you for acceptance before the Order is confirmed.
5.4 We reserve the right to correct pricing or typographical errors on the Platform. Where a pricing error affects an Order you have already placed, we will contact you to confirm whether you wish to proceed at the correct price or cancel the Order for a full refund.
6.1 Payments on the Platform are processed through licensed third-party payment service providers, mobile money operators, or bank partners operating in Angola and Nigeria respectively. MANO does not store your full card or payment credentials; these are handled by our payment processing partners in accordance with applicable data and payment security standards.
6.2 You may pay for an Order using the payment methods made available on the Platform from time to time, which may include debit/credit cards, bank transfer, mobile money, an in-app wallet, cash on delivery (where offered), or other local payment channels.
6.3 By confirming an Order, you authorise MANO and/or its payment partners to charge the applicable payment method for the total amount due, including product price, delivery fee, service fee and any applicable taxes.
6.4 If a payment fails or is declined, your Order may not be processed or may be cancelled. You remain responsible for any amounts properly owed for Orders you have received.
6.5 Where MANO collects payment on behalf of a Vendor, MANO acts solely as a limited payment collection agent for that Vendor; MANO is not a party to the underlying sale of Marketplace products.
7.1 MANO will arrange for a Courier to collect your Order from the Vendor or QuickMart dark store and deliver it to the address you provide. Estimated delivery and preparation times shown on the Platform are estimates only and are not guaranteed.
7.2 You are responsible for providing an accurate delivery address, an accessible location, and a reachable phone number, and for being available to receive the Order within a reasonable time of the Courier's arrival.
7.3 Where an Order requires age verification (for example, alcohol or certain restricted products), the Courier may request valid identification at the point of delivery and may refuse to hand over the Order if identification is not provided or age requirements are not met.
7.4 If you are not available to receive the Order at the delivery location within a reasonable waiting period, we may treat the Order as delivered, and no refund will be due, except where the failure to deliver is attributable to MANO or the Courier.
7.5 If part or all of your Order is missing, incorrect, or damaged on arrival, you must notify us through the Platform or our customer service channels within a reasonable time of delivery so that we can investigate and, where appropriate, arrange a refund or redelivery under Section 8.
8.1 You may cancel an Order before it is accepted by the Vendor (or, for QuickMart, before it begins preparation) free of charge. Once accepted or preparation has begun, cancellation may not be possible, or may be subject to a cancellation fee to cover costs already incurred.
8.2 Refunds may be issued, at MANO's reasonable discretion, where: (a) a Vendor or QuickMart is unable to fulfil an Order or part of it; (b) items delivered are materially different from what was ordered, damaged, expired, or unsafe; (c) an Order is not delivered due to a fault attributable to MANO or the Courier; or (d) as otherwise required by applicable consumer protection law in Angola or Nigeria.
8.3 Approved refunds will be issued to your original payment method or to your in-app wallet, at our discretion, within the timeframe communicated to you and subject to the processing times of the relevant payment provider.
8.4 For perishable goods (including prepared food and fresh groceries), returns are not accepted once delivered and accepted by you, except where the item was materially defective, incorrect, or unsafe.
8.5 Fees already earned by MANO for facilitating an Order (including delivery and service fees) are non-refundable where the Order was validly fulfilled, even where a partial product refund is issued.
9.1 Vendors listed on the Platform are independent third parties. MANO does not own, operate, or control any Vendor, and no partnership, joint venture, agency or employment relationship exists between MANO and any Vendor solely by virtue of a Vendor's listing on the Platform.
9.2 MANO is not responsible for, and expressly disclaims any liability arising from, the preparation, ingredients, labelling, quality, safety, legality, or fitness for purpose of products supplied by Vendors, including in relation to allergens, food safety, or expiry dates. You should direct any product-specific queries (such as allergen information) to the Vendor via the Platform where available, or exercise your own judgement before consuming or using a product.
9.3 Where MANO itself supplies products through QuickMart, MANO's responsibility as retailer for those products is set out in Section 21.
10.1 The Platform may allow you to order over-the-counter medicines and health-related consumer products (“OTC Products”) from licensed pharmacy Vendors. MANO's role is limited to facilitating the ordering and delivery of OTC Products; MANO is not a pharmacy, does not practise medicine or pharmacy, and does not provide medical advice, diagnosis or treatment recommendations.
10.2 The Platform must not be used to order prescription-only medicines unless the Platform expressly enables prescription fulfilment through a licensed pharmacy Vendor and you comply with any verification steps required (such as uploading a valid prescription). MANO and its pharmacy Vendors reserve the right to refuse any Order that does not comply with applicable pharmaceutical regulations in Angola or Nigeria.
10.3 You are responsible for reading product labelling and consulting a qualified healthcare professional before use of any OTC Product, particularly if you have an existing medical condition, are pregnant or breastfeeding, or are uncertain about appropriate use.
11.1 MANO may, at its sole discretion, offer promotional codes, discounts, cashback or vouchers (“Promotions”) subject to specific terms disclosed at the time of the Promotion.
11.2 Promotions are personal to the User to whom they are issued, may not be sold, transferred, duplicated or advertised to the public, are not redeemable for cash, and may be withdrawn, amended or invalidated by MANO at any time, including where MANO reasonably suspects misuse, fraud, or a breach of the applicable Promotion terms.
11.3 MANO reserves the right to withhold, reverse or deduct the value of any Promotion, discount or benefit obtained in error or through fraudulent, abusive, or unauthorised means.
12.1 You agree to use the Platform only for lawful, personal, non-commercial purposes (unless you have entered a separate written agreement with MANO for business use) and not to:
12.2 Breach of this Section may result in suspension or termination of your account, cancellation of pending Orders, forfeiture of Promotions, and, where appropriate, referral to law enforcement authorities in Angola or Nigeria.
13.1 The Platform, including its software, design, trademarks, logos (including the MANO and QuickMart names and marks) and Content not supplied by Vendors, is owned by or licensed to MANO and is protected under applicable intellectual property laws of Angola, Nigeria and other relevant jurisdictions.
13.2 You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal use in accordance with these Terms. No other rights are granted, and you may not reproduce, distribute, publicly display, modify, or create derivative works from the Platform or its Content without our prior written consent.
13.3 Vendor names, logos, menus and product descriptions remain the property of the relevant Vendor and are used on the Platform under arrangements between MANO and that Vendor.
13.4 If you believe any Content on the Platform infringes your intellectual property rights, please contact us using the details in Section 26 and we will investigate and take appropriate action.
14.1 The Platform may allow you to submit ratings, reviews or other feedback (“User Content”). You are solely responsible for your User Content and must ensure it is accurate, lawful, and does not infringe the rights of any third party.
14.2 By submitting User Content, you grant MANO a non-exclusive, worldwide, royalty-free, sub-licensable licence to use, reproduce, display and distribute that User Content in connection with operating and promoting the Platform.
14.3 MANO may, at its discretion, remove or decline to publish User Content that it reasonably considers unlawful, defamatory, fraudulent, or in breach of these Terms.
15.1 Nothing in these Terms excludes or limits MANO's liability for death or personal injury caused by MANO's negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under the laws of Angola or Nigeria.
15.2 Subject to Section 15.1, and to the maximum extent permitted by applicable law, MANO's total aggregate liability to you arising out of or in connection with an Order or these Terms shall not exceed the total amount paid by you for that Order.
15.3 Subject to Section 15.1, MANO shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profit, loss of business opportunity, or loss of data, arising from your use of, or inability to use, the Platform or the Services.
15.4 MANO is not liable for delays, non-performance, or losses arising from causes beyond its reasonable control, including acts of Vendors or Couriers acting outside MANO's instructions, third-party payment processor failures, power or telecommunications outages, civil disturbance, or force majeure events.
15.5 The Services are provided on an “as is” and “as available” basis. Except as expressly stated in these Terms, MANO disclaims all warranties, whether express or implied, to the fullest extent permitted by applicable law.
16.1 You agree to indemnify and hold MANO, its officers, employees, and affiliates harmless from and against any claims, losses, liabilities and expenses (including reasonable legal fees) arising out of: (a) your breach of these Terms; (b) your misuse of the Platform or the Services; or (c) your violation of any applicable law or the rights of a third party.
17.1 MANO collects and processes personal data about Users, Vendors and Couriers in order to operate the Platform and deliver the Services. Details of what data we collect, why, and your rights in respect of it are set out in our Privacy Policy, which forms part of these Terms.
17.2 In Angola, MANO processes personal data in accordance with Angola's Data Protection Law (Lei n.º 22/11). In Nigeria, MANO processes personal data in accordance with the Nigeria Data Protection Act 2023 and applicable regulations issued by the Nigeria Data Protection Commission.
17.3 We do not sell your personal data and only share it with Vendors, Couriers, payment processors and other third parties to the extent necessary to fulfil your Order or as otherwise described in our Privacy Policy or required by law.
18.1 By using the Platform, you consent to receive communications from MANO electronically, including by email, SMS, push notification, or in-app messaging, and you agree that such communications satisfy any legal requirement that communications be in writing.
18.2 You agree to the use of electronic records and signatures in connection with Orders and these Terms, to the extent permitted under the laws of Angola and Nigeria.
19.1 These Terms take effect from the date you first access or use the Platform and remain in force until terminated in accordance with this Section.
19.2 You may terminate these Terms at any time by closing your account. MANO may suspend or terminate your access to the Platform, in whole or in part, immediately and without prior notice, where you breach these Terms, where required by law, or where we reasonably believe your account poses a risk to MANO, other Users, Vendors or Couriers.
19.3 Termination does not affect any rights or obligations that accrued prior to termination, including payment obligations for Orders already placed.
20.1 If you have a complaint about an Order, a Vendor, a Courier, or the Platform, please contact our customer support team using the channels in Section 26 or the in-app support feature. We aim to acknowledge and address complaints promptly.
20.2 Where a complaint cannot be resolved through customer support, Users in Angola may escalate the matter to the National Institute for Consumer Protection (Instituto Nacional de Defesa do Consumidor), or the Autoridade Nacional de Inspeção Económica e Segurança Alimentar (ANIESA), or the competent Angolan courts, and Users in Nigeria may escalate the matter to the Federal Competition and Consumer Protection Commission (FCCPC) or the competent Nigerian courts, without prejudice to Section 25.
21.1 Orders placed for QuickMart products are contracts of sale between you and MANO (or its designated retail affiliate) as principal, not as intermediary. MANO is therefore directly responsible, as retailer, for the quality, safety, accurate description, and lawful sale of QuickMart products, subject to the limitations of liability in Section 15.
21.2 QuickMart product availability is subject to stock levels at the relevant dark store at the time of Order. Where an item becomes unavailable after you place an Order, we will notify you and offer a substitute (which you may decline) or a refund for that item.
21.3 QuickMart delivery times are typically faster than Marketplace Orders due to dark-store fulfilment, but remain estimates and are not guaranteed, as set out in Section 7.
21.4 Statutory consumer rights relating to the sale of goods (including rights regarding defective, unsafe, or misdescribed products) apply to QuickMart purchases to the extent provided under the consumer protection laws of Angola and Nigeria respectively.
22.1 Certain products made available through Vendors or QuickMart, including alcoholic beverages, are restricted to Users who meet the Legal Purchase Age (18 years or older) under the laws of Angola or Nigeria, as applicable (“LPA”). By creating an account and by accessing the alcohol category on the Platform, you represent and warrant that you meet the LPA requirement in your country.
22.2 MANO reserves the right to request additional age verification before granting access to alcohol listings or completing an alcohol-related purchase, and to restrict, suspend, or decline to fulfil an Order where LPA cannot reasonably be confirmed. Providing false information regarding your age is a breach of these Terms and may result in suspension or termination of your account under Section 19.
22.3 Deliveries of alcohol remain subject to identification checks by the Courier at the point of delivery, as set out in Section 7.3, in addition to the account-level representation in Section 22.1.
22.4 Alcohol products are displayed in a separate, clearly identified category on the Platform, together with a responsible-drinking notice (“Sale of alcohol to persons under 18 is prohibited. Drink responsibly.”). MANO does not list or promote tobacco products or breast-milk replacement products on the Platform.
22.5 All alcohol-related listings and promotional content on the Platform are produced or approved solely by MANO in line with Section 23, and are designed to comply with applicable alcohol-advertising laws and recognised responsible-marketing codes, including that such content does not: (a) appeal to minors, including through animation, cartoon characters, or child-like themes; (b) associate alcohol with sensitive categories such as pregnancy, substance abuse, or mental health; (c) depict irresponsible consumption or use of alcohol in dangerous contexts, including driving or operating machinery; or (d) suggest that alcohol enhances social, sexual, or professional success.
23.1 All advertising and promotional content displayed on the Platform is created, reviewed, and placed solely by MANO. MANO does not operate an open advertising exchange, does not accept third-party programmatic advertising tags, and does not permit Vendors, Users, or other third parties to independently publish advertising content on the Platform.
23.2 Brand partners and advertisers may supply creative assets and marketing briefs to MANO for consideration, but MANO retains full editorial discretion and placement control over all advertising content, and no advertising content on the Platform is user-generated.
23.3 MANO may pause, remove, or decline to publish any advertising content that it reasonably considers non-compliant with these Terms, applicable law, or a brand partner's own marketing code, including the alcohol-marketing standards described in Section 22.5.
24.1 For Users placing Orders in Angola, prices are displayed in Kwanza (Kz) inclusive of Imposto sobre o Valor Acrescentado (IVA) at the applicable rate, unless stated otherwise. The MANO service in Angola is operated by Qualimarcas, Lda., a company incorporated under the laws of the Republic of Angola.
24.2 Consumer protection matters for Angolan Users are additionally governed by Angola's general consumer protection legislation, to the extent applicable and not superseded by these Terms where these Terms provide greater protection.
24.3 For Users placing Orders in Nigeria, prices are displayed in Naira (₦) inclusive of Value Added Tax (VAT) at the applicable rate, unless stated otherwise. The MANO service in Nigeria is operated by [MANO Nigeria entity name], a company incorporated under the laws of the Federal Republic of Nigeria.
24.4 Consumer protection matters for Nigerian Users are additionally governed by the Federal Competition and Consumer Protection Act 2018 and applicable regulations of the Federal Competition and Consumer Protection Commission, to the extent applicable and not superseded by these Terms where these Terms provide greater protection.
25.1 Where you access or use the Platform as a User in Angola, these Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by the laws of the Republic of Angola, and the parties submit to the exclusive jurisdiction of the competent courts of Angola.
25.2 Where you access or use the Platform as a User in Nigeria, these Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by the laws of the Federal Republic of Nigeria, and the parties submit to the exclusive jurisdiction of the competent courts of Nigeria.
26.1 If you have questions about these Terms, please contact MANO customer support through the in-app help/chat feature, or by email at [support@manoapp.com], or by post at [MANO registered office address, Luanda, Angola / Lagos, Nigeria].
27.1 We may amend these Terms from time to time to reflect changes in our Services, legal or regulatory requirements, or operational needs. Where changes are material, we will provide reasonable notice through the Platform or by email before the changes take effect. Continued use of the Platform after such changes take effect constitutes acceptance of the amended Terms.
27.2 If any provision of these Terms is found by a competent authority to be invalid, unlawful, or unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force and effect.
27.3 These Terms, together with our Privacy Policy and any additional terms referenced herein, constitute the entire agreement between you and MANO regarding your use of the Platform, and supersede any prior agreements on that subject.
